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FAQ’s

O R D E R S

ORDER ARRIVAL

Our limited edition art prints are created with care, taking 10-14 business days for printing, framing, and shipping. Once dispatched, a tracking number will be provided for your convenience. Orders typically arrive within 3-5 days. Our framed prints are prepared for immediate display, allowing you to hang them straight out of the box with ease.

INTERNATIONAL SHIPPING

We ship Australia wide free and to the USA incurring shipping fees.

Typically, overseas countries shipping is available upon request. Kindly send us an email for a personalised shipping quote. Please note that due to shipping constraints, framing options are not offered for international orders at this current time. Unframed prints are shipped in rolled tubes via courier service.

Unframed / Print only

Due to shipping constraints, framing options are not currently offered for international orders. Unframed prints are shipped in rolled tubes via courier service.

DUTIES + TAXES

Please note that international shipments may be subject to customs duties and taxes. As the recipient, you are responsible for any fees imposed by the destination country. Your package will not be released until these payments are settled. Dotcom Art cannot provide exact duty costs, so please ensure you're aware of potential fees before completing your purchase.

Watch this space as we plan to extend our reach worldwide soon, offering international shipping to numerous countries. Shipping expenses and delivery durations are contingent upon your geographical location. It's important to be aware that international patrons might incur import duties and taxes, which rest within the recipient's purview. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.

DO YOU SHIP TO PO BOXES?

We are unable to ship to PO boxes for liability and insurance reasons. Please provide your full daytime delivery address as well as a contact phone number to ensure smooth delivery.

DAMAGED PRINT HANDLING?

In the rare event that your art piece arrives with anything less than immaculate perfection, kindly apprise us immediately. Provide images of the affected artwork and its packaging. Even if exterior damage isn't apparent, including box photos helps us better assist you to ensure a smooth resolution.

LOST ORDER RESOLUTION

Should your marked-as-delivered order remain unclaimed, please notify us via email. We're committed to tracing its path and resolving any discrepancies promptly.

A R T + F R A M E S

ALTERNATIVE FRAMING OPTIONS

We provide unframed prints, affording you the liberty to tailor the aesthetic of your final piece. When adding the artwork to your cart, simply opt for "no frame." We always highly stress that our prints are framed and protected in some capacity none the less to maintain the quality of the artwork.

LIMITED EDITIONS

All of our prints are distinctive + unique limited editions.

LIMITED EDTION: 100 editions per print.

MID, MEDIUM + LARGE | 15 available per size

FEATURE + STATEMENT | 15 available per size

COLLECTOR | 10 available per sizeEach limited edition piece is accompanied by a signed Certificate of Authenticity on premium archival weighted paper with a one-of-a-generated code, ensuring the art's authenticity and provenance.

PRINT FINISH

Our distinguished art prints exhibit a museum-quality Giclee Fine Art Print finish on smooth heavy matte, artist-grade, acid-free 250gsm + 308gsm 100% cotton Hahnemuhle gallery paper, utilising premium archival inks.

FRAMED ART PROTECTION

For utmost protection and preservation, we employ a substantial sheet of UV blocking acrylic for our framed fine art prints. This choice, though pricier than glass, guarantees enhanced safeguarding during transit, minimizing the risk of damage.

FRAME COMPOSITION

Our frames boast an impeccable construction using premium wood, hand crafted + assembled to perfectly complement each artwork.

ECO FRIENDLY APPROACH

Dotcom Art's commitment to eco-friendliness is unwavering. Our paper and wooden frames are thoroughly sourced from sustainable origins, carefully crafted through environmentally responsible processes.

R E T U R N + C A N C E L L A T I O N

RETURNS POLICY

Due to the bespoke nature of each limited edition piece including custom printing, mounting, and framing tailored exclusively to you, we regret to inform you that we are unable to facilitate returns.

CAN I DO AN EXCHANGE?

We apologise for any inconvenience, but our sales are final. We are regrettably unable to accommodate size exchanges or returns as every artwork is meticulously crafted to order, reflecting your unique preferences.

ORDERS + CANCELLATIONS

Modifications or cancellations to your order can be made within 24 hours of the initial purchase. Please be aware that once the framing process has commenced for your custom piece, adjustments become unfeasible. We sincerely apologise for any inconvenience this might cause.

TRADE + WHOLESALE

DO YOU HAVE A TRADE + WHOLESALE PROGRAM?

We extend exclusive trade discounts to suitable strategic partners and projects.

Since our inception, we've established partnerships with a vast and formidable network of luxury hotels, hospitality groups, world-class interior designers and property developments. Please find further details in our Trade + Bespoke section.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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