Each piece is custom printed, mounted, and framed for you, so we cannot accept refunds or exchanges. You may cancel or modify your order within 24 hours by emailing info@dotcom-art.com

Once the printing process begins, adjustments are not possible.

Please review your cart carefully before placing your order, as we cannot modify or offer exchanges once the order is put into production. Please ask any question's before purchasing if you are unsure. We are more than happy to assist you. We apologize for any inconvenience this may cause.

If the item you received exhibits any of the following issues:

• It has a problem that would have deterred you from purchasing had you known about it.
• It is deemed unsafe.
• It significantly differs from the provided sample or description.
• It fails to function as we claimed or as you specifically requested, and the issue cannot be easily resolved.

Please contact us by using the link provided below. We are here to address your concerns and find a suitable solution.

To initiate a return, please ensure that it is made within 14 days of receiving your order. Please note that the buyer is responsible for the shipping costs associated with the return, and these costs are non-refundable. It is important to return the items in their original condition and packaging. We kindly request that you retain the original packaging in case a return is necessary, as we cannot provide it separately.

Please be aware that the delivery time for the exchanged product may vary depending on your location. We recommend using a trackable shipping service or considering purchasing insurance for your shipment. Please note that we cannot guarantee the receipt of your returned item.

In the event that you receive products that are damaged, faulty, or significantly different from the description on our website, we are committed to replacing them for you. While shipping large and fragile items poses a slight risk of damage during transit, we take extensive measures to ensure the products are well-protected.

If, by chance, your items arrive damaged, it is imperative that you promptly contact us via email at info@dotcom-art.com within 24 hours of receiving the product. Please include photographs of the damage along with images of the original packaging. We kindly request that you retain the packaging until sufficient evidence is provided to us to facilitate the resolution process.