We collect information necessary to provide our artwork and services:

Order Information: Name, billing address, shipping address, email address, and phone number.

Device Information: IP address, browser type, time zone, and cookies used to improve your site experience and deliver relevant advertising.

Payment Data: All payments are processed via secure third-party gateways (Stripe/PayPal). We do not store your credit card details on our servers.

We use your data for order fulfilment, customer service, and where permitted, marketing:

• Order Fulfilment: Processing payments, arranging shipping, and providing invoices.
• Marketing Communications: With your consent, we may send emails regarding new collections, promotions, or studio updates.
• Opt-Out Rights: You may stop receiving marketing emails at any time by clicking the "Unsubscribe" link in any email or contacting us at info@dotcom-art.com.
• Transactional Emails: Opting out of marketing does not cancel essential emails regarding your active orders or shipping tracking.

Dotcom Art Pty Ltd is an Australian entity. By using our services, you acknowledge that your information will be transferred to and processed in Australia.

• UK & EU Residents: We process your data in accordance with the UK-GDPR and EU-GDPR. The legal bases for processing are: contractual necessity (to fulfil your order), legitimate interests (to improve our services and prevent fraud), and consent (for marketing communications). You have the right to access, correct, or erase your personal data at any time by contacting us.
• Canadian Residents: We comply with PIPEDA regarding the collection and use of personal information.
• US Residents (including California): California residents have the right to know what personal data we collect, request deletion of that data, and opt out of the sale of personal information. We do not sell your personal data. To exercise these rights, contact us at info@dotcom-art.com.

We implement industry-standard security measures, including SSL encryption, to protect your data during transmission. We retain your personal information only for as long as necessary to fulfil your order and meet legal or tax obligations. In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and relevant authorities as required by law.

We share information only with essential service providers required to operate our business:

• Logistics Partners: Australia Post, UPS, or FedEx for art delivery.
• Payment Processors: Stripe and PayPal, which manage your financial transactions securely.
• Email Marketing: Klaviyo, which we use to send order confirmations, shipping updates, and marketing emails. Klaviyo stores your name, email address, and site activity data on our behalf. You can view Klaviyo's privacy policy at klaviyo.com/legal/privacy-notice.
• Advertising: We use the Meta Pixel (Facebook/Instagram) and Google Analytics (GA4) on our Site. These tools collect data about your browsing behaviour — including pages visited and products viewed — and may use that data to serve you relevant ads on Meta and Google platforms. You can opt out of Meta ad targeting via your Facebook/Instagram ad preferences, and opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.
• Security: We use hCaptcha on our site to protect against automated bots. hCaptcha processes limited technical data in accordance with their privacy policy at hcaptcha.com/privacy.
• Legal Compliance: We may disclose information if required by law or to protect our intellectual property, including against unauthorised AI training or automated data harvesting.

Essential Cookies: Our website uses cookies to maintain your shopping cart and ensure the site functions correctly.

Analytics Cookies: We use Google Analytics (GA4) to understand how visitors interact with our Site. This data is aggregated and used to improve user experience.

Advertising Cookies: We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our Site. These cookies track your activity across websites.

Anti-Scraping: We utilise technical identifiers as part of our security framework to protect our proprietary artwork from unauthorised automated harvesting.

User Control: You may refuse or delete cookies via your browser settings. Disabling certain cookies may affect your ability to access parts of the Site or complete a purchase. EU/UK visitors may be presented with a cookie consent prompt prior to non-essential cookies being activated.

For any questions regarding your privacy, or to exercise your right to data access, correction, or deletion, please contact our Privacy Officer at:

Dotcom Art Pty Ltd

Email: info@dotcom-art.com

Address: Level 6, 100 Walker St, North Sydney, NSW 2060, Australia